Support Center
We're here to help you get the most out of your AI Super WhatsApp chatbot. Find answers, get support, and learn how to maximize your business automation.
Get in Touch
Monday - Friday: 9:00 AM - 6:00 PM (SGT)
Saturday: 10:00 AM - 4:00 PM (SGT)
Sunday: Closed
* Emergency support available 24/7 for enterprise customers
Frequently Asked Questions
Setting up your WhatsApp AI chatbot is easy! After signing up, our team will guide you through the setup process. We'll help you integrate with your WhatsApp Business account and customize your chatbot's responses. The entire process typically takes 24-48 hours.
AI Super works great for various industries including real estate, e-commerce, healthcare, hospitality, and professional services. Our chatbot can handle customer inquiries, appointment scheduling, lead generation, and more.
We offer flexible pricing plans starting from $99/month for small businesses. Enterprise plans are available with custom pricing. Contact us for a personalized quote based on your specific needs and message volume.
Absolutely! Our platform allows you to fully customize your chatbot's personality, responses, and workflows. You can train it with your business information, set up custom conversation flows, and integrate with your existing systems.
Yes, we take data security very seriously. All communications are encrypted, and we comply with international data protection standards. Your customer data is stored securely and never shared with third parties without your consent.
ZoomConnect Support
Overview
ZoomConnect integrates your Zoom account with your WhatsApp business messaging platform, enabling seamless meeting scheduling and management within your messaging workflow.
Getting Started
1. Connecting Your Zoom Account
- Navigate to ZoomConnect in your dashboard
- Select the WhatsApp instance you want to connect
- Click "Connect Zoom"
- Complete the Zoom authorization process
- You'll be redirected back with a successful connection
2. Connection Status
- Connected: Your Zoom account is linked and ready to use
- Not Connected: Click "Connect Zoom" to establish the connection
- Multiple Instances: Each WhatsApp instance can have its own Zoom connection
Features
OAuth Integration
- Secure OAuth 2.0 authentication with Zoom
- Encrypted token storage for your security
- Automatic token refresh for uninterrupted service
Multi-Instance Support
- Connect different Zoom accounts to different WhatsApp instances
- Manage connections independently for each instance
- Easy switching between connected accounts
Security
- All data transmitted via HTTPS encryption
- OAuth tokens stored securely in encrypted database
- No meeting content or personal data stored
- User-controlled disconnect removes all stored tokens
Troubleshooting
Connection Issues
Problem: Getting "Application not found" error
Solution: Clear your browser cache and cookies for zoom.us, then try again in incognito/private mode
Problem: OAuth redirect fails
Solution: Ensure you're using HTTPS and have a stable internet connection
Problem: "Oops! We were unable to complete your request" error
Solution: This typically occurs when using the same account that created the app. Try with a different Zoom account
Disconnection
To disconnect your Zoom account:
- Go to ZoomConnect page
- Select the connected instance
- Click "Disconnect Zoom"
- Confirm the disconnection
- All stored tokens will be immediately removed
Browser Compatibility
- Supported: Chrome, Firefox, Safari, Edge (latest versions)
- Requires JavaScript enabled
- HTTPS required for secure OAuth flow
Data & Privacy
What We Store
- OAuth access tokens (encrypted)
- OAuth refresh tokens (encrypted)
- Connection status for each WhatsApp instance
What We Don't Store
- Personal meeting content
- Participant information
- Meeting recordings
- Zoom account passwords
- Personal profile data beyond basic authentication
Data Rights
- Access: View your connection status at any time
- Control: Disconnect and remove all data instantly
- Deletion: All tokens permanently deleted on disconnect
- Portability: Export connection data on request
API Capabilities
Available Zoom Scopes
- meeting:read: View your meetings
- meeting:write: Create and manage meetings
- user:read: Access basic profile information
Integration Uses
- Meeting scheduling for WhatsApp conversations
- Calendar integration for appointment booking
- Automated meeting creation based on chat interactions
Best Practices
Security
- Regularly review connected accounts
- Disconnect unused instances
- Use strong passwords for your Zoom account
- Keep your WhatsApp platform updated
Usage
- Test connections after setup
- Monitor connection status regularly
- Disconnect before changing Zoom account passwords
Support Contact
For Technical Issues
- Check this support documentation first
- Clear browser cache and try incognito mode
- Ensure stable internet connection
- Contact support with specific error messages
For Data Requests
- Connection status inquiries
- Token deletion requests
- Data export requests
- Privacy-related questions
Common Error Codes
- 4,700: OAuth configuration issue - try different browser/account
- 401: Token expired - will auto-refresh or reconnect
- 403: Permission denied - check Zoom account access
- 404: Application not found - clear browser cache
Frequently Asked Questions
Q: Can I connect multiple Zoom accounts?
A: Yes, each WhatsApp instance can connect to a different Zoom account.
Q: What happens if I change my Zoom password?
A: You may need to reconnect. The system will prompt you if re-authentication is needed.
Q: Is my data secure?
A: Yes, all data is encrypted and transmitted via HTTPS. We store only essential OAuth tokens.
Q: Can I use this with personal Zoom accounts?
A: Yes, both personal and business Zoom accounts are supported.
Q: How do I know if my connection is working?
A: The ZoomConnect page shows clear connection status for each instance.