Data Protection Policy

1. Purpose

AI Super Private Limited ("AI Super", "we", "us", or "our") is committed to protecting the personal data of our customers, website visitors, business partners, and other individuals. This Data Protection Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and other applicable laws.

2. Personal Data We Collect

Depending on how you interact with us, we may collect personal data such as:

• Name, company name, job title, and contact details.
• Email address, phone number, and WhatsApp number.
• Billing, payment, and transaction information.
• Account credentials and service usage data, including logs, timestamps, IP addresses, and browser/device details.
• Information you share with us during support requests, demos, onboarding, or service configuration.
• Personal data contained in messages, files, or records processed through our services on your instructions.

3. How We Collect Personal Data

We may collect personal data when you:

• Contact us through our website, forms, email, phone, or WhatsApp.
• Sign up for an account, demo, consultation, or newsletter.
• Use our website, applications, or integrated services.
• Provide information to us during sales, support, or onboarding interactions.
• Authorize third-party platforms or integrations to share data with us.

4. Purposes of Use

We may use personal data for purposes including:

• Providing, operating, maintaining, and improving our services.
• Setting up customer accounts and supporting deployments or integrations.
• Communicating with you about enquiries, support, updates, and service notices.
• Processing payments, invoices, and contractual administration.
• Monitoring service performance, security, fraud, and misuse.
• Complying with legal, regulatory, audit, and risk-management obligations.
• Internal business operations such as reporting and service planning.

5. Disclosure of Personal Data

We do not sell personal data. We may disclose personal data to:

• Employees, contractors, and affiliates who need the data to perform their duties.
• Cloud, hosting, analytics, communications, payment, and technology service providers.
• Professional advisers such as lawyers, auditors, or insurers.
• Regulators, law enforcement agencies, courts, or public authorities where required.
• Other parties in connection with a business transaction, reorganization, or asset transfer, subject to appropriate safeguards.

6. Consent and Withdrawal of Consent

Where consent is required, we will collect, use, or disclose personal data only with your consent or as otherwise permitted by law. You may withdraw consent at any time by contacting us. Please note that withdrawing consent may affect our ability to continue providing certain services or responding to requests.

7. Access and Correction Requests

Subject to applicable law, you may request access to personal data we hold about you and request corrections if it is inaccurate or incomplete. We may need to verify your identity before processing any request and may charge a reasonable administrative fee where permitted by law.

8. Accuracy, Protection, and Retention

We take reasonable steps to ensure personal data is accurate, complete, and protected against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Personal data is retained only for as long as it is needed for business or legal purposes, after which it will be deleted, anonymized, or securely disposed of where appropriate.

9. Overseas Transfers

Some of our service providers or infrastructure may be located outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that the data receives a standard of protection comparable to that required under the PDPA.

10. Cookies and Similar Technologies

Our website and services may use cookies or similar technologies to support functionality, analytics, and user experience. You can control cookies through your browser settings, although disabling them may affect certain features.

11. Contact and Data Protection Requests

For questions, access requests, correction requests, or consent withdrawal relating to personal data, please contact us at:

Email: hello@asi.sg

Phone: +65 8837 9368

Address: AI Super Private Limited, 540 Sims Avenue, #03-05, Sims Avenue Centre, Singapore 387603

12. Updates to This Policy

We may revise this Data Protection Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will be posted on this page together with the updated effective date.